About Us
North Carolina Department of Health and Human Services COVID-19 Hub
Offering research-based feedback for the mobile-version of the NCDHHS COVID-19 hub
OUR Process
STEP 1: USER INTERVIEWS
Our group interviewed 9 people to test the usability of the NCDHHS website, with a focus on the COVID-19 hub. Users were asked to open the NCDHHS website on their phone, share their screens with us, and follow our instructions as we read through the script found here. We asked the users to complete a series of tasks as we observed to measure the level of difficulty of completing the basic tasks. In the end, we discovered some minor and some major problems with the mobile version of the website (our findings are linked below).
STEP 2: CONSOLIDATE/PRESENT
We consolidated all of our findings into a full report and presentation for the NCDHHS. You can view our final presentation here. You can view our final report here. Here are a few of our findings:
- Unclear menu/ labels so users had a hard time navigating to correct pages
- overly lengthy pages made users give up easily
- hard to scroll past the Twitter section, so users could not get to the footer
- a few broken links/404 Error pages